Support
Returns & refunds
We stand behind every order. If something is wrong, we'll make it right.
Perishable items
If a fresh, chilled or frozen product arrives damaged, out of temperature range, or short-dated, contact us within 24 hours with a photo. We'll refund the item or replace it in your next order.
Pantry & household
Unopened pantry and household items can be returned within 14 days. Delivery fees are non-refundable unless the return is our fault.
How to raise a request
Email hello@homecart.co.za with your order number and a short description, or reach us via the contact form. Refunds land in the original payment method within 5 working days of approval.
This policy complements, and does not limit, your rights under the Consumer Protection Act 68 of 2008.